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Customer Satisfaction Survey (morrisonsislistening.co.uk)



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Morrisons
Customer Satisfaction Survey
(morrisonsislistening.co.uk)



If you have recently visited Morrisons, your feedback is wanted! Here's what you need to do to complete the Morrisons Survey (located at morrisonsislistening.co.uk) and redeem the offer printed on your receipt:

Please Note: To qualify for the survey, you need to have recently visited Morrisons and saved the receipt.



  • Step 1: Have your Morrisons receipt or survey invitation handy.
  • Step 2: Be willing to answer each question with your honest opinions.
  • Step 3: When you're all set, click the button below to begin.

Start Survey



How would like a chance at winning €200 voucher from Morrisons? Have you visited a Morrisons location recently? If so, they want your opinions, and you will be rewarded for your feedback with a voucher on your next purchase! Just complete the Morrisons is Listening Survey to tell them what you think, and get your chance at a €200 voucher.

Here’s how to tell Morrisons what you think and save money:

  1. First thing you need is a recent Morrisons receipt handy
  2. Visit morrisonsislistening.co.uk to get started
  3. Click “Continue” on the front page
  4. Enter a few details from your receipt: barcode number, date, and time
  5. Click “Start” to begin the Morrisons survey
  6. Answer each question as honestly as you can (lies are not needed)
  7. Upon completion, enter into the prize draw for a chance to win €200 vouchers
  8. Cross your fingers and hope you win!

59 Comments

  1. ON VISITING MORRISIONS AT CONSETT. I WAS DISGUSTED . THAT I COULD NOT GET A MOBILE CAR FOR MY DISABLED HUSBAND, WHO HAS ADBESTOS OF THE LUNGS AND VERY BAD LEGS. THEY SAID TO ME, SORRY YOU CANT HAVE ONE OR THE KEY AS WE ARE NOT MEMBERS OF MORRISIONS AND WE WOULD HAVE TO FILL IN FORMS. WE WERE NOT ALLOWED. WE FELT AWFUL AND UPSET. SO HE HAD TO STRUGGLE TO GO AROUND THE SHOP.IF YOU DONT BELEIVE ME DO CHECK THE CAMERAS. ON 19-10-18. WE TRAVELED NEARLY 15 MILES. TO GET THERE. NEVER AGAIN.

  2. I visit your store in dumfries a great deal your cost on the entirety of your sustenance is great. your staff are extremely useful siobhan served me today she is a hand-off pleasant and great at her activity

  3. Exceptionally helpful butcher Andrew at your Morton Park store. Went out of his way to provide exactly what we needed. And it was superb.

  4. Visited you store in Mansfield last evening ref00023 010 0253 0077.We have commented on your staff service on more than one occasion.We would like to express our thanks to a lady called Carol b who served us and also a lady called Cheryl who was on the Auto checkout.Also a young lady called Zoey Marples was helpful on the kiosk.Please convey our thanks to these 3 Ladies who are a credit to your company and to themselves.

  5. i visit your store in dumfries a lot your price on all your food is very good. your staff are very helpful siobhan served me today she is a relay nice and very good at her job

  6. My husband and I recently spent a week in Ayr and used the Morrisons store in the town centre near the beach whilst we were there. The service that we had from the bakers was outstanding. We loved the pumpernickel rolls and they prepared some for us whatever time we called in. Lorraine from the deli counter also deserves a mention for exceptional customer service. We’ll certainly be calling in to Morrisons in other towns when we’re on our travels in future.

  7. Just had one of your food packs for my wife,s funeral every one was amazed at what we got it was all superb thank you very much jeff.

  8. I visited store number 334 cafe today and spoke to colleague Maralyn Ball about how good her cafe is. It is always clean, the food is good and the service is exemplary. The Penzance store cafe however is diabolical. When i visited yesterday more than 3/4 of the tables were dirty, the food was cold or cold food was warm due to the delay in service. I would be reluctant to visit the Penzance cafe again whilst visiting the Pool/Redruth store (334) is a pleasure

  9. I travel to Morrisons in Devizes Wiltshire every week with my mum. The staff in this store are very friendly especially Jackie and Sue on the shop floor (349), if I can’t find something either one of these ladies will go out of their way to help even if its not their section. Because of this i’m happy to travel the distance as I could easily go to one nearer but would rather stay where i’m comfortable.

  10. I went into a competition (£350. Voucher) I was asked loads of questions I was disgusted that I had to pay for this competition it didn’t say so at the beginning. Checked my phone bill and it cost me £21. Odd.. what’s contomake money this should be stopped I am disgusted with morrisons getting their customers to enter this way.

  11. I shop at Parkgate Morrisons in Rotherham with my mum and dad, it’s the best Morrisons I’ve ever been to. All the food is lovely and the staff are all helpful at all times but Debbie Hambleton is the best out of all the staff she helps me the most times when I’m stuck on self service or when I’m lost or where I need to go etc. Please go to Parkgate Morrisons in Rotherham it’s great!!!!!

    James Age 9

  12. I visit your store almost every day in Chorlton Manchester, I find the staff their to be in the main very helpful, however I always get exceptional service at the deli counter by the team led by Naomi.

  13. Nope, as bad as ever. Visited on Saturday morning, no cucumber, no light cheese
    ( Cathedral City or similar,) no fresh mint, no white balsamic vinegar. Potato range minimal, no Charlottes or new potatoes,, I remember Morrison’s claiming “the country’s favourite vegetable supplier”….no, I don’t think so. Shelf edge labels appalling, three different prices for courgettes, which was right? Gave up and bought a cauliflower instead.
    In Yeovil, there is a Lidl next door, a Tesco in the middle of town and an ASDA just up the road. Waitrose and Sainsbury’s within fifteen minutes drive. Guys, you have to do better otherwise NO ONE will visit your store! We only went there because it’s next to B&Q and we wanted to buy a lawnmower. Back to ASDA next week!

  14. FOR THE LAST 18 MONTHS I HAVE NEVER RECEIVED ANY MONEY OFF COUPONS THROUGH THE POST AND I WOULD LIKE TO KNOW WHY. I AM A REGULAR SHOPPER AT MORRISONS IN BRENTFORD AND I SPEND A LOT OF MONEY IN THE STORE SO WHERE ARE THE COUPONS. MY FRIENDS RECEIVE ALL THE MONEY OFF COUPONS SO WHAT HAS GONE WRONG. I DID MENTION THIS TO AN ASSISTANT IN THE STORE BUT SHE WAS UNABLE HELP ME AND HEAD OFFICE FOBBED ME OFF AND TOLD ME TO GO ON LINE SO I AM WAITING FOR A REPLY ASAP.

  15. to whom it may concern
    Myself and my wife visited your Dunoon store today to do some shopping. When we got to the store we decided to look for a suitable trolley for wheelchair use, the one that we HAD to use was absolutely useless as when I tried to attach it to w/chair it was quite stiff to use as it was rusty. while touring round shop my wife said on a few times that the trolley was hitting her on the legs, I spoke to the shop Manager who pointed us in the direction of the customer services desk, when I spoke with the ladies on the desk about the problems that we were having, they could not apologise enough to my wife . The customer Service ladies told us that on numerous occasions that they have asked for replacements none have been forthcoming, I must say that this is sounding a bit like discrimination against people in w/chairs, when our shop was over and we retuned to the car the said trolley caused more problems, couldn’t get the screws that were holding the trolley to the chair off, about 5 people tried to help but in frustration I just hauled the clip off as it was raining and my wife has not to get soaked or cold because of her illnesses. do NOT think for a moment that I blame the store . they can only use what is given to them.if you would like to know more you can contact me on 07919371340 many thanks
    I look forward to your solution
    W.Deeney

  16. Sir I visited your Greenock store (No:62001851190086) today as my wife is in hospital recovering from a suspected heart attack, she asked me to get some donuts(12 ring donuts£2)when I asked at the bakery counter for said item I was advised that they were seasonal and shop was not doing them< so I had to be content with 4 packets of (5) donuts which my wife didnt want for herself and the nursing staff.so she was left disheartened .
    when I got back to Dunoon I visited your Dunoon branch which is somewhat smaller than your Greenock store and lo and behold I could have got them there, so it just left me wondering if each store has its own itinery about what is made and what is not in bigger stores. the manager Martin has helped me on many occasions which I find to be very satisfying that I would sayb he is a credit to the Brand of Morrisons .you could do with more of this type of managerial workers.
    yours Willie Deeney.

  17. iF YOU WANT TO BE SERVED IN MORRISONS HULL. YOU ALLWAYS HAVE TO WAIT WHILE THEY FINISH SOMETHING OFF OR FIND SOMETHING TO FINISH OFF. OR JUST HAVE A GOOD OLD CHAT WITH COLLEAGUES. 1 OUT OF 10 FOR CUSTOMER SERVICE IN THIS STORE.

  18. Unable to complete survey due to incorrect information.
    Your site says Morrison Listening ! Very few customers are able to complete
    So somèone isn’t listening !
    Come on Morrison’s please sort it out, give us back our hope of being in with a chance of winning something nice !
    Have a good Christmas ! X

  19. just spent £92+ at my local store. Would have been more if milk/almond ice creams.biscuits with peanuts and frozen cabbage ( out of stock 3 weeks } had been available.Not a good performance.

  20. Went to Leamington spa store, to pick up Sunday tea, late afternoon. Been told about lamb shank in gravy in vacuum pack is delicious. Unfortunately was not suitable due to intolerance to wheat. Instead picked Lamb shoulder. Noticed it was reduced was fine using for tea. We I arrived home to discover not only was this product reduced it was out of date by 13th October and today’s date is the 15th October..
    As this is Sunday it has gone four o’clock and all stores are shut. I was looking forward to the lamb, as other family members are not Lamb fans and only husband and me.
    Having to use the cold meat for tea that was for the sandwiches for the week. Will be returning my out of date product tomorrow, as I dread to think what the outcome would have been, if we had eaten this product. Will be looking for more than just my money back or you will have lost a regular customer.

  21. Rotherham Parkgate store…visited Saturday am. Carole Thom was at the checkout. My mum has gluten intolerance, and Carole noticed I had some gluten free products in my trolley. Carole then gave me an extremely helpful list of where all the gluten free foods were in the store, some of which I didn’t know existed. Her knowledge was excellent, and I felt she went the extra mile for me as a customer. Please encourage and reward Carole for doing a great job !

  22. I have just spent £131.02 at my local morrisons in Leek. Using a standard checkout the till receipt is minus the last 25-30 mm of the receipt contains the details that you require to start the survey. Date 27.07.17, time roughly 20:30 so cannot enter the prize draw. The receipt has been chopped short. Poor service.

  23. Dear sir/madam I would like to complement one of your staff in Canterbury store I have been going to the Canterbury store in a morning and there is one of the café staff called TRACY and she is so friendly and help full and all ways has a smile on her face we have had a lot of health problems but after been in the café we felt a lot better she is a credit to your store . please pass this on to your staff she is brilliant

    thank you

  24. When I went into my local Congleton store I was offended to see at the checkout, buckets for donations for victims of the attacks in London and not Manchester when we are so close to Manchester and have local people who were victims in the Manchester attack. London is the wealthiest part of the country and more than able to support their victims.

  25. I love shopping at morrisons. The fresh fruit always has a good use by date and my family love the fresh backery for fresh buns and now i have my new morrisons more card its even better to shop here everything i need in one store fabulous

  26. I am a pensioner and visited Morrisons Plymouth yesterday. In the ‘Ready Meals’ the delicious beef casserole with dumpling size 250gms had disappeared – only size 400gms there – too big for me! My friend could not find a small carton of cream, or a small packet of beef mince in the butchery (say 250 or 300gms). Pllease please do not ignore the single householder (especially pensioners) and bring back these items!

  27. I visited your Corton Wood store yesterday,did my shopping,I had bought a Yorkshire Post paper and I was having lunch in the cafe.
    I am sure by now you will have seen page 11 of the YP for yesterday 13th May. Saying you are the worst supermarket in the country. I was outraged and spoke to the Duty Manager (Jamie). And said that if you wanted to you could use me as an example of a very satisfied customer.
    I left England at the beginning of 2006 and returned February 2016.When I left your supermarkets were ok but nothing outstanding,on my return what a transformation! Open,well lit,clean stores,a wide range of various foods and wines and spirits and excellent butchery,bakery, cheese etc. counters. Wide range of household goods.
    Your staff are knowledgable and helpful. I could go on but it is not necessary.

    The universe for this survey was supposed to be 10,000 and only 153 expressed views on your stores your HQ staff I am sure will challenge the figures and my own experience bears out the good reports which you quote in this article.

    Before I left England in 2006 I lived in Suffolk and shopped in Waitrose in Sudbury, you are not quite at that level as yet because you serve a different demographic and you are in the middle of the tricky task of moving upmarket while retaining your core customers in an economically depressed area in a very competitive market,however the BMW/Range Rover/Audi count is quite significant in your car park and you will yet there at your current rate of climbing!

    If I may suggest maybe the stores which have not been upgraded form the backbone of this survey hence the comments, you could check.
    The comments in this website seem to show that your response site might need an upgrade.

  28. I use 3 Morrisons around the area I live. My favourite is the skipton branch. They are always very helpful and one of the managers Claire Thornber is a very helpful and approachable and kind. It’s a pleasure to shop in the store.

  29. You do OK in the Aberdeen store on the whole – good value, well presented. NOT the bedding plants – allowed to dry up. I buy them constantly – they just need water. POINTS – I bought 2 items carrying 100 extra points – only one credited (14April) doesn’t the 2nd one count ? Customer services – now rarely manned without traipsing round to Dry Cleaning, get those nice ladies to summon someone, back to Cust.Serv, wait – life’s too short! Clean the heads of the Reduced label printers – the barcodes won’t scan and a 15-digit number in 4-point type has to be deciphered and typed in. The labels are often badly printed so 90p looks like 50, 70 looks like 10. Lots of items in the reduced cabinet NOT reduced. It’s a good store, now sloppily managed.The survey link above goes to an Amazon site that offers trendy junk with huge carriage charges, followed by masses of Spam email. THIS form should be right at the start before all the (out -of date) comments

  30. Very cheerful and smiling greeting from heather at the till after our shop. Don’t like the untrained voices of staff announcements. We don’t need to hear them, particularly in the cafe. Surely some other form of communication could be used. You don’t hear this sort of thing in other supermarkets. Some of the background music is also annoying.. staff most helpful in leading you to items you can’t find yourself. Please make friendly atmosphere your key object – it makes the shopping experience pleasanter. Keep on trying…

  31. Superb shop everything you need- just the time to view and select all your needs.
    I was very impressed with the offers and quailty- very clean and tidy shop- a credit to the Manager and staff. I will definately shop here again.

  32. Such a long-winded process just to send comment about recent visit to local store. Mini complaint: Lurpak spreadable was advertised online at £5 for 1kg. “Not available, sorry” was the response from store staff. Not good enough, as it was before 11:30 a.m.
    I cut short shopping trip – waste of journey and time – and finished at Tesco. Checkout and other staff helpful.

  33. I don’t understand the voucher you get when you have payed for your shoping..it say’ How did We Do Today?……chance to win £1,000 it doesn’t say anything about keeping your receipt to enter….I have had a few of these vouchers and always thought Oh yes its just a con…..and have this time decided to give it a go…..that’s how I found out that you need to keep your receipt…that went in the bin a while ago….so looks like back to the drawing board and will have to wait until I receive another voucher…but this time keep my receipt…You should make the rules a bit more clear please…..after reading most of the comments..hope I don’t encounter problems in future..Thanks for Listening.

    1. Oh dear…I just put a comment regarding this !000 comp to…no tells you need to keep your receipt…..how many of us keep our receipts unless specified !!!!!……Lack of communication between Morrisons and the promotions for customers I think.

  34. I have tried to get onto your Morrisons islistening site for most of the afternoon iam told i already have an email account with you so i can only enter when i log in i cant log in because i am now told my email address is incorrect and now my password is incorrect and that a reset email had been sent to me but it hasnt so please dont ask me what i think

  35. I have always found the staff very helpful,what I have always found annoying is that quite often a lower price is put in front of something more expensive I usually notice but how often do people not notice and don’t realise maybe until they’re home and checking their receipt.

  36. Chesterfield branch. My complaint is the petrol pumps. We are persuaded to use our Morrisons card to ‘pay and go’, but half the time the pump does not recognise it and when it does there is either no receipt or a receipt and no points. So the only ‘go’ is to customer Services in store to have them added. A waste of time for everybody.

  37. came today scarborough morrisons//toilets always dirty and no wet floor signs out,,, wasn’t happy baby room should be spoiltless and wasn’t floor was wet bin was over flowing would be nice if sometimes free nappys are available and wipes just like Tesco do and blue roll to put onto changing mat well tesco

  38. I’ve tried and tried to to get on your survey to win Try and win £1,000 it a con not happy at all
    But your shop in Selby is wonderful the staff are all very helpful, as it’s just nicely been updated. The staff went the extra mile .

  39. I have waisted half an hour trying to get onto your morrisonsislistening site to no avail.
    What a waste of time!

  40. Oh dear. I’ve complained till I’m blue in the face to our local Morrison’s about not having extra tasty fresh spit roasted chickens ready at 7/8 am on sat morning. Their just as confused as me or their not
    telling me the trough! So why cant we buy the chickens first thing when your store opens? I’ve shopped there since you built it and could always get chickens when it was 8 am start so what’s the problem? Come on get your act together and have those chicken spit roasted ready for your customers as soon as you open. Thank you.

  41. I love filling in surveys but as so many people have commented the ones we are asked to fill in from morrisons are impossible to get into, why bother printing it on the receipt so frustrating

  42. I VISITED YOUR AIRDRIE BRANCH TODAY.THE STAFF WERE SO HELPFUL.I COULD NOT FIND THE MILK.
    JOHN MC CUE TOOK ME TO IT.HE WAS SO HELPFUL,AND VERY SMART IN HIS UNIFORM..ELAINE TIMMINS SERVED ME AT THE CHECKOUT.SHE WAS VERY HELPFUL AND PLEASANT.YVONNE THE LADY WHO CLEANS THE TOILETS WHEN I PASSED SHE SAID A PLEASANT GOOD MORNING..IT WAS NICE TO VISIT YOUR STORE..I HAD TROUBLE DOING THIS EMAIL, IHAD TO PHONE AIRDRIE AND ASHLEY TOLD ME WHAT TO DO..

  43. FOR THE LAST 3 WEEKS I HAVE VISITED YOUR STORE IN NEWTOWN TO PURCHASE BEDDING PLANTS, BUT EACH WEEK THEY ARE OUTSIDE IN THE COLD WITH THEIR LEAVES SHRIVELLING IN THE COLD WIND ALSO DYING FOR LACK OF WATER. I HAVE COMPLAINED SEVERAL TIMES BUT THE STAFF SAYS THAT’S WHERE THEY’RE TOLD TO PUT THEM.BEDDING PLANTS ARE TENDER UNTIL THE END OF MAY.

  44. my shop in colwyn bay are okay until you have a complaint. i have complained about being overcharged three times, no fault of my own, and the same product. two of the times the manager and deputy manager shouted at me, making a show of me in the shop. promising they would get it corrected for the third time. i have learnt my lesson finally, i will not go in there again. we have tesco, asda, lidl and aldi so no shortage of choice. the staff in these shops especially lidl are brilliant, soooo helpful.

  45. Reading other comments about the difficulty in entering and completing the” wmmorrisonsis listening, co.uk. Exactly my problem todayso I gave it up as a bad job. Finger and pulled out springs to mind. Keith Holford.

  46. Visited the Leek Morrisons, Staffordshire. Saw the wonky potatoes on sale, what a great first, why do cucumbers have to straight and potatoes blemish free. all Potatoes are still potatoes when peeled. Other good offers on sale, dramatic reduction on the fresh bread. Couldn’t find “eccles cakes” on the shop floor, but a bakery assistant, traversed into the fresh bakery area and packed them personally.

  47. spent ages on morrisonlistening site trying to check on the points I should be getting after spending over sixty pounds over the last six weeks at your Hatch End branch, what is happening ?

  48. Same problem…..still a problem with badly trained security guard who did make my shop anything but pleasant. Have now moved to Lidl for most of shop so I suppose the guy has saved me money!

  49. Spent half an hour trying to ‘do’ your survey but apparently since I dont live in a USA state I had to give up. What a con. Will call in at my local store to complain!

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